Verifying a Prescription Help

A legible copy of a valid prescription may be provided for an existing order via the following methods:

File types accepted for upload/text/email: PDF, JPG/JPEG, GIF, PNG, TIF, BMP

 

We will contact your eye doctor to obtain a copy of the prescription. Select the "Contact my doctor" option during the prescription order (last step), and we'll take care of the rest.

The following information must be provided to match the information with the doctor's office.

• Patient name
• Patient's date of birth (DOB)
• Doctor name
• Doctor's phone or fax (suggested for quicker response)

In addition, your doctor's office may require the patient to sign a release of prescription. Should this be the case, the customer will be notified via email.

Phone verification information may also be provided by the customer via a New Support Ticket.

A valid prescription from a doctor's office includes the following information:

• Patient name
• Date of prescription
• Expiration date
• Doctor signature

All prescription orders are verified before processing. Prescription verifications are generally processed within one business day. However, phone verifications may add delay based on the availability of the doctor's office. A notification email will be sent to the customer once the prescription has been successfully verified or if any additional issues require the customer's attention.

Note: Once a prescription has been verified, it may be re-used on future orders without being provided again. In this situation, the customer selects the "you have my prescription" option when placing the order.