Order Support Help

Save time using the self-help order management options and creating a new support ticket online using the "Submit a Request" menu (see example below).
 

Create New Support Ticket  
 

Lost your email address or order number? Locate an Order Number

The Order ID/Number is a random combination of letters and numbers usually around 7-14 characters long.
   
To request another order confirmation email including the order number, please Email Us from the same email address used to place the order and another copy will promptly be sent. Registered customers may log in to the account and access the order history for these details.
 

No more email access?

To request a change of email address for the order or account, please Email Us with the following information:
 

• Customer name
• Billing zip code
• Last four digits of the credit card
• Previous email address

  Email Order Support

If you have not received an order confirmation email or any communication, please first check your junk/spam mailbox. If there are no emails from us in your junk/spam mailbox, please ensure that your correct email address was provided in your order. Please contact us if you need further assistance.

Report a problem with an order to the escalation department via email. Include any photos available for better assistance.

Common types of problems include:

• Receiving an incorrect or damaged product
• Experiencing vision problems with a lens order
• Receiving unsatisfactory service
• Technical website problems

Report a Problem