Find answers about Shopping and common questions & concerns of Go-Optic.com customers related to optical, vision, ordering information and more.Share this Url: https://www.go-optic.com/help/shopping
Select a Shopping topic below for details.
Customers who have registered for an account online will be able to see their order history and place orders with their stored information. Customer must Register Online to help prevent type-o's or mistakes.
Customers who prefer not to register for an account may place an order as a Guest during the checkout process. Guests may still access the order status information online by using the order status section, but will not be able to use any of the features associated with a registered account.
It can be a challenge to find a frame to transfer your existing lenses to due to even slight differences in size and shape causing gaps. Additionally, the lenses which have precise optical measurements for the original frame, will not be the same in the new frame unless the fit is the same. Considering all the factors, we do not support finding glasses to fit existing lenses.
If the glasses are the same model and size as what you already have, we can only guarantee that the item will be as advertised. We cannot guarantee your existing lenses will fit into the new frames you purchase from our store. In some cases, the existing frames may have been altered to fit the lenses, so therefore, we cannot guarantee they will fit the same.
Need it right away? All items marked as Rush-Shipping generally ship the same business day*
Get additional product information or check the current availablity by using the "Request Product Availability" link found on the product detail / order page. An example of accessing the request form may be seen in the image below.