Shipping Help

Shipments sent to the following address types require a USPS (Domestic) shipping method.

• Post-Office Boxes
• Non-contiguous US territories:
  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • American Samoas
  • US Virgin Islands
  • Northern Mariana Islands
• Military addresses (APO/FPO)

• Puerto Rico
• Guam
• American Samoas
• US Virgin Islands
• Northern Mariana Islands

Once the order is shipped, a notification email containing the tracking number is provided, along with instructions on how to track the shipment directly online. All packages are shipped trackable and insured, however, a signature may be required for higher valued orders upon delivery. Shipping and holiday schedules, notices, and exceptions may vary based on the shipping courier. Please contact the shipping courier for further details.

If necessary, the shipping couriers may be contacted for additional assistance at the contact information below.

If the package is not delivered within 30 days from the shipping date, Report the issue to the support department to initiate a lost shipping claim. International shipments may take longer due to being held by customs, and sometimes without prior notice. Therefore, international customers should check with the local customs department in case the package is being held for pickup.

If the package arrives opened, tampered with, or appears to be damaged due to mishandling by the shipping company, please follow these steps:

1. Take photos of the damaged box and merchandise.
2. Contact support to report the issue and include the photos for further review.
3. Hold the shipment until further instructions are provided by the support department. It may be necessary to keep possession of the shipment until the delivery agent physically reviews the condition of the shipment.

If a package has been returned to the sender, it may be due to an incorrect address or the recipient being unavailable to sign for the package. In most cases, the shipping company will provide a specific reason on the tracking page. Once the returned "Returned to Sender" package has been delivered to the company, please allow 1-2 weeks for processing and reshipment. A notification email will be sent once the returned to sender shipment is processed by the order department and the order is placed on hold until further instruction is provided by the customer.

A new order support ticket may be created online to request a reshipment of an order. Please see the Request Order Assistance section for details. Prior to requesting a reshipment, it is recommended to first verify the shipping address on file and that someone will be available at the address to sign for the delivery. Additional fees may be charged for reshipping an order.

• Domestic USA: Re-shipped at no extra charge one time only via the standard shipping method. Further reshipments are billed at full cost.
• International: Re-shipped at 50% charge of the original shipping fee one time only. Further reshipments are billed at full cost.

All packages we ship are insured, trackable, and covered against loss or damage. Should a shipment be lost or damaged, the customer must report the lost or damaged shipment to our support department 30 days after the ship date. The actual claim with the shipping company is filed by the merchant/shipper once the issue has been reported from the customer to the merchant/shipper.

Upon claim approval, a refund or a replacement shipment is provided at no extra cost based on the customer's request. Shipping claims generally take around 2-4 weeks for approval. Please be advised that we are not responsible for any lost or damaged shipments without prior claim approval from the shipping company. Refer to the Store Policy for further details.

• USPS First Class: 45-365 days after the delivery date (for APO/FPO shipments)
• USPS Priority Mail: 15-60 days (21-180 days for APO/FPO shipments)
• USPS Priority Express Mail: 7-60 days
• USPS Global Express Mail: 3-30 days
• USPS Priority Global Express Mail: 3-90 days
• USPS Priority International: 7-180 days
• FedEx: 60 days

Processing times may vary based on the type of products and options, as shown below:

* The estimated processing time in most common cases. Product availability is subject to change at any time and may vary based on the current availability of our vendors. Orders placed before noon Eastern Monday to Friday (excluding major US holidays) begin processing the same day. Please also refer to the item description for additional processing times details. Please see the Order Support section for more information on how we process orders.

Some brands may need to be imported from overseas or require additional processing time prior to shipment.
The processing time for the following brands can take up to 2-4 weeks.

Due to the unexpected popularity of a particular item, an order may be temporarily delayed due to an item being on back-order. Generally, when an item is on back-order, the delay is likely nationwide with the manufacturer and other retailers.

Should an item happen to fall on back-order, an email notification including an estimated availability date is sent to the customer. The estimated availability date is the date the item is expected to become available and for the order to begin processing as per the processing times advertised. However, the estimated availability date is not guaranteed and is subject to change at any time. Accordingly, back-ordered items may ship sooner or later than the estimated date provided. All back-orders are filled on a first-come-first-serve basis, and it is our priority to get your order to you as soon as possible.

Back-ordered items are not billed until the back-ordered item becomes available. If there are multiple items in your order, the items which are available will ship immediately, and the back-ordered items will ship once they arrive via standard shipping at no extra shipping cost (for US customers only).  Once an item becomes available, the account will be billed and the estimated shipping date will be posted to the Order Status page without any back-order notice.

To check the current availability of an item before ordering, please Submit a Product Availability Request.