Shipping Help

Find answers about Shipping and common questions & concerns of Go-Optic.com customers related to optical, vision, ordering information and more.

Share this Url: https://www.go-optic.com/help/shipping
Close

Shipping

Shipping Rates & Transit Times

Current shipping methods, rates, transit times, and service information are shown below by territory; Domestic USA, Canada and International (All other countries).

Domestic/USA
U.S.P.S. First-Class Mail Free for orders over $89.00 1-5 Business Days
First 2 Units:$6.95P.O. Box, APO/FPO, Alaska, Hawaii, Puerto Rico, Guam are allowed. Saturday delivery offered.
Additional:$1.15
U.S.P.S. Priority Mail First 2 Units:$7.95P.O. Box, APO/FPO, Alaska, Hawaii, Puerto Rico, Guam are allowed. Saturday delivery offered. 1-3 Business Days
Additional:$0.95
FedEx Ground First 2 Units:$9.9548 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery. 1-5 Business Days
Additional:$1.95
FedEX Express Saver First 2 Units:$15.9548 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery. 3 Business Days
Additional:$3.95
FedEx 2nd-Day First 2 Units:$19.9548 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery. 2 Business Days
Additional:$4.30
U.S.P.S. Priority Express Mail First 2 Units:$29.95P.O. Box, APO/FPO, Alaska, Hawaii, Puerto Rico, Guam are allowed. Saturday delivery offered. 1-2 Business Days
Additional:$4.95
FedEx Next-Day First 2 Units:$32.0048 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery. 1 Business Day
Additional:$6.80


Canada
Canada - U.S.P.S. First-Class Mail First 2 Units:$14.95Signature is required for delivery. Custom Tax's/Duties are not included. 15-30 Business Days
Additional:$2.95
Canada - U.S.P.S. Priority Mail First 2 Units:$29.95Signature is required for delivery. Custom Tax's/Duties are not included. 6-10 Business Days
Additional:$2.95
Canada - U.S.P.S. Priority Mail Express First 2 Units:$39.95Signature is required for delivery. Custom Tax's/Duties are not included. 3-5 Business Days
Additional:$3.95


International
International - U.S.P.S. Priority Mail First 2 Units:$39.95Signature is required for delivery. Custom Tax's/Duties are not included. 6-10 Business Days
Additional:$8.45
International - U.S.P.S. Priority Express Mail First 2 Units:$49.95Signature is required for delivery. Custom Tax's/Duties are not included. 3-5 Business Days
Additional:$4.95

Back to Top
International Shipping
We ship to Canada and globally across the world to all countries. All international packages are shipped as DDU, "duties and taxes unpaid", and the VAT, duties and/or taxes are not predicted for your particular order. There can sometimes be an additional 1-5 day (estimated) delay due to import. For more information regarding your country's custom policies, please contact your local customs office or check their website. An invoice is not included inside of the box for international shpiments.
Back to Top
APO/FPO Shipments
To ship to an APO/FPO address, please use the "City" input box to specify whether it's going to an APO or FPO, by following the example below:

Shipping eyewear to an APO / FPO Address
Back to Top
Shipping Restrictions
Shipments to P.O. Boxes, Military addresses, Alaska, Hawaii, Puerto Rico, Guam, or other non-consecutive states must use a U.S.P.S. (Domestic/USA) shipping method.
Back to Top
Tracking & Delivery
All packages are shipped insured and trackable. A tracking number will be provided via email once an order is shipped. A signature may be required upon delivery for certain high valued orders. 

Please allow up to 24 hours to see the first scan - Sometimes packages are not scanned immediately by the shipping company and therefore may not work right away. If there have been no shipping updates on your shipment after 7 business days after the ship date, please contact support for further assistance.

Shipments are delivered Monday through Friday, and for certain methods on Saturday. Certain couriers don't deliver on national holidays. If you have any questions about the shipping services or tracking a shipment, the shipping couriers may also be contacted for further assistance.



USPS: http://www.usps.com (Toll Free US: 1-800-ASK-USPS)
FedEx: http://www.fedex.com (Toll Free US: 1-800-GO-FEDEX)
Back to Top
Back-Orders
Due to the unexpected popularity of a particular item, your order may be temporarily delayed due to an item being on back-order, and will be processed once the item becomes available. Since we are authorized retailers, if an item is back-ordered with our company, the delay is most likely nationwide with the manufacturer and other stores may experience the same delay.

If an item happens to be delayed due to a back-order, you will be notified via email, and your order status will be updated with the estimated availability date. The estimated availability date is only an estimate and can change based on the current product availability. Accordingly, back ordered items may ship sooner or later than the estimated date provided. All back-orders are filled on a first-come-first-serve basis, it is our priority to get your order to you as soon as possible.

Note: If there are multiple items in your order, the items which are available will ship immediately, and the back-ordered items will ship once they arrive. You will only be charged shipping once if this occurs.

 
Back to Top
Processing Information
Orders placed after 12PM EST will begin processing the following business day. There are different processing times for different products before they are shipped, please view the processing times table for details.
 
Product Types
Frames Only 1-5 Business Days
Frames + Lenses 1-5 Business Days
  • Add 1 business day for Color Tinting
  • Add 2 business days for Drilling & Mounting
  • Add 3 business days for Zeiss® Coatings
  • Add 3 business days for Progressive/Bi-focal lenses
Contact Lenses 1-5 Business Days
Accessories 1-3 Business Days

Special Order Brands
Processing time for the following brands may take around 2-4 weeks.


Processing Notice:
  1. Processing times shown are estimates.
  2. The availability of a product is subject to change at anytime.
  3. Certain brands may take longer than usual due to special orders from outside of the country.
  4. Business days exclude weekends and major USA holidays.
  5. Email notifications are sent if there are any issues which may require your attention. 
  6. Please allow 24hr for the estimated shipping date to be displayed on the order status page.
  7. Orders on hold are not considered processing.
Back to Top
Lost or Damaged Shipments

If after tracking your shipment you suspect that the package may be lost, and/or has exceeded the timeframe which is usually expected for delivery, please first ensure that the package is not being held by the shipping courier for a required signature for delivery. In most cases, required signature services and information regarding failed delivery attempts will be displayed on the online tracking page on the shipping couriers' website.

If your package says it has been Delivered and you have not received it, please contact support.

NOTE: For USPS shipments, please wait 7 days after the delivery date shown to submit an investigation request since the package may still arrive.

If your package is confirmed as lost with the shipping courier we will go ahead and replace the order at no extra cost to you.

If the package arrives opened, tampered with or appears to be damaged due to mishandling by the shipping company, please hold on to the shipment for inspection and contact support immediately for further assistance. In many cases, the shipping company will need to verify the damage before approving a claim.

Back to Top

Still have questions?
Contact a customer support specialist. Email Us