Frame Quality Issues Help

Sweat and body oils can have an acidic effect on the frames which can cause corrosion. Wearing frames without cleaning them for prolonged periods of time can cause corrosion or mildew. Each individual may have different hygiene or acidic levels therefore it is recommended for the wearer to keep the glasses as clean as possible for their particular circumstances to reduce any chance of corrosion. Many optical stores also have hypersonic cleaners that help remove corrosion but will not reverse any damage to the paint. Frame corrosion is generally considered standard wear and tear and is not considered defective.

Paint chipping is generally caused by the frames being scratched or damaged in some way. This can commonly occur while trying to install lenses. Although minor chipping can be improved with touch-up paint, paint chipping is generally a form of damage and not covered under the warranty. Therefore, it is suggested to be extra careful when having the lenses installed into the frames, as this can lead to chipping if done improperly.

Eyewear parts and components are generally produced in numerous batches from different factories across the world. Since we only offer new products they will generally be from the latest batch from the manufacturer. The manufacturer of a particular brand may opt to have a batch of eyewear produced by a different factory, which may result in minor changes in style, components, and overall quality of the item. Therefore, the same eyewear seen elsewhere may be from a prior batch and can sometimes have minor differences from eyewear that is produced in earlier batches. This issue is generally outside of the retailer's control as the retailer is not the manufacturer of the product. Although the merchandise may not be the exact same as an earlier batch, the eyewear is still considered to be authentic eyewear that is now being distributed by the manufacturer.

All frames without lenses will arrive brand new directly from the supplier. It is possible for these frames to sometimes arrive crooked or out of adjustment, especially when additional lenses aren’t purchased at the same time. A physical adjustment or fitting by a local optical store generally resolves any issues related to the frames being crooked along with making the frame more comfortable to wear. If having lenses installed by another optical store, they would generally also provide the adjustment and fitting which would resolve a crooked frame.

Crooked frames are generally not considered defective products, since they are meant to be adjusted and fit to the wearer in person. Although we pre-adjust all frames with lenses ordered from us to be as straight as possible before shipment, not all heads are shaped the same. Therefore, having the frames personally fit and adjusted in person at an optical shop is always recommended.

If unable to have the frames adjusted and fit at a local optical store, the frames may be sent back along with pictures of the wearer including any specific instructions, and we will adjust the frames to our best ability. Please see the Warranty section for details.