Return Policy Help

We offer flexible and convenient return options and policies to support most return types. Return time-frames may vary based on the return types below.

Type	Days	Description	Policy
Refund	30	Qualifying items may be returned for a refund to the same payment method on file. Certain rules and exceptions apply, see policy for details.	Return Policy
Exchange	30	Qualifying items may be returned for an exchange for another item or store credit towards a future order. Certain rules and exceptions apply, see policy for details.	Return Policy
Try-on (Exchange)	30	Order multiple frame styles to try on at home before adding lenses. Return the frames to have lenses made for the approved styles while receiving a credit on the rejected styles towards the lenses. A return for an exchange may be selected for home try-on requests. Certain rules and exceptions apply, see policy for details.	Return Policy
Lens Accuracy Guarantee (Warranty)	60	Prescription lens orders are covered against changes in the prescription by the doctor. Lenses in the new prescription are made at no extra cost aside from the processing fee. Certain rules and exchanges apply, see policy for details.	Lens Accuracy Guarantee
Warranty	365	Defective merchandise is covered under warranty for repair or replacement at no extra cost aside from the processing fee. Certain rules and exchanges apply, see policy for details.	Warranty Policy

Returns may not be accepted if they do not satisfy the return conditions.
 

• Merchandise must be returned within the time period advertised based on the return type. See Return Policy
• Merchandise condition must be brand new re-sellable condition.
  • Without damage or breakage
  • Without signs of use, wear, and fingerprints
  • Without non-reversible alterations
• All originally included package contents must be returned.
  • Authenticity papers, cards, and tags
  • Demo lenses & patterns
  • Case & Box
  • Cleaning cloth
  • Any included tools or other contents

Final sale items are non-returnable, non-refundable, and cannot be canceled. Final sale items will be noted in the product description, in the Returns Policy, or in rare special order circumstances, a product may become final sale after you place your order due to it being a special order - you will be asked to confirm before processing of the order.

If a customer returns the merchandise past the return deadline (which is usually 30 days from the delivery day, see returns policy for details), then it will be refused and returned to the customer.

In certain situations, we are able to extend the return period at an additional cost, which may vary based on the items being returned. Please contact the order support department regarding requests involving deadline extensions for your particular return.