Payment Help

Find answers about Payment and common questions & concerns of Go-Optic.com customers related to optical, vision, ordering information and more.

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Payment

Payment Types Accepted

Payment Types Accepted for Glasses

We currently only accept Visa, Mastercard, American Express and Discover credit cards. We do not accept checks or money orders at this time, we apologize. Unfortunately, PayPal is not accepted at this time. However, these Pre-Paid Visa Credit Cards may be used at our store.

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Flex Spending Account (FSA)

All eyewear purchases are FSA eligible. You may use your HSA / FSA / FLEX spending card like any ordinary credit card from the accepted credit card types available during checkout.

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Vision Insurances Accepted
We are an Out-of-Network provider for most vision insurance plans. For details, please visit our Insurance Center
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Sales Tax, VAT and Duties
There is no sales tax charged at this time inside of the United States. Sales outside the United States may be subject by certain taxes/duties charged by the customs department in your country. Please note: All international packages are shipped as DUU "duties and taxes unpaid," and the VAT, duties, and taxes are not applied or predicted for your particular order. For more information regarding your country's custom policies, and taxes please contact your local customs office.
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Credit Card Security Code
The Card Security Code is usually a 3- or 4-digit number, which is not part of the credit card number. The code is printed on the right side on the front or back of a credit card (usually in the signature field). The code may be located on different parts of the credit card depending on the type of card used.
  • Visa, Mastercard & Discover: The 3-digit code on the back of the card
  • American Express: The 4-digit code printed on the front of the card
Credit Card Verification Code
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Input a Coupon Code
The coupon redemption area may be found on the Shopping Cart page, as shown in the image below:

Redeem Coupon for Eyewear Discounts

Enter the code and click "Apply." If valid, the discount will be immediately applied to the order.
Each coupon has its own rules and restrictions. Please see the coupon description for more information.

Current Coupons
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Update Payment Information
  For security reasons, payment details are not accepted by phone or email at this time and must be submitted online as explained below.
Update or provide new credit card payment details for your order directly through your online invoice/receipt, in case the payment details need to be corrected or if the payment for the order has not yet been processed and the payment must be changed. Only future payments will be processed to the updated details, any prior payments will not be reprocessed under the new payment details. 

Update the payment details for an order in the following steps:
  1. Open your Online Receipt
    • Find the online receipt from your Order History (registered customers only), Order Status page, or the original order confirmation that was sent via email when the order was placed.
  2. Click the New CC button on the top right of the Online Receipt
    • Ensure pop-up blockers are disabled if unable to open the payment form
  3. Submit the new payment details through the online form
    • The payment is not processed at the time of submitting new credit card details, only future payments are processed to the new credit card provided
    • The billing department is automatically notified once the new credit card details are submitted for review and processing
    • If the billing address must also be updated, please supply the correct billing address in response to the confirmation notification email sent once you have submitted the new payment details
  4. Check email inbox for confirmation
    • Once the payment details are updated, a confirmation notification is automatically sent to the customer via email
    • A confirmation notification is also sent by the billing department once any declined payments have been processed to the new credit card
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Split Credit Card Payments
You may split the payment of your order across numerous credit cards.  Once your order is placed with the primary card, you may create a new Split Payment Request through your order panel / order status screen to inform our support department with further details of the request. You will be notified by the support department with more information on how to provide additional payment types once you have completed this request through your order status screen.
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Declined Payments
A credit card may be declined for a number of reasons.
  • Cardholder authorization is required by the bank
  • Insufficient funds
  • Expired credit card
  • Incorrect card number, expiration date, or verification code provided
  • Incorrect billing address & zip code provided (AVS Error)
It is generally suggested to contact the bank to resolve or obtain further information regarding the decline and also in case there are any issues that may need cardholder attention prior to re-attempting the transaction. Additionally, it is also suggested to re-enter the payment details online through the order page (See Instructions) in case any incorrect data was provided. We will re-attempt the payment upon customer request or once the payment details are updated online automatically.

Note: The customer may see a pending charge on their credit card if the error is for any other reason except for insufficient funds, such as an incorrect billing address and zip code.  This is because the card has sufficient funds to cover the purchase; however, the transaction was declined as a security precaution. This pending charge will usually disappear from the customer's credit card in 3 to 5 business days from the declined transaction.  The merchant processing company will issue a reversal at settlement time.  This reversal is then processed by the customer's card issuing bank.  Then they will release any declined transactions back to the customer once they have processed the reversal. Again, no funds will be transferred so long as the transaction is marked Declined.
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Refunds
Refunds generally take 7 business days to post to the credit card statement from the date it was issued. This delay is due to the bank processing the refund.
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Still have questions?
Contact a customer support specialist. Email Us