Frame Services Help

All repair services available are only provided under warranty requests for existing customer orders at this time. Optical lab repair services are not offered as a standalone service for new customers. However, please check out the Technical Support section for common technical issues and solutions. Existing customers may request a repair request as per the Warranty.

Unfortunately, we do not offer the service of altering the sizes of any frames outside of their intended use. Furthermore, making alterations to the product may void the product warranty. The sizes advertised for frames are the only sizes currently available at this time. However, any additional sizing options which are available for a particular frame is generally found in the description of the product.

Request specific information about a particular product or check the current stock availability with the vendor using the product information form as explained in the instructions below.

Instructions:

1. Visit the webpage of the product
2. Select the color and size option desired. If there are multiple, please submit a separate request for each option
3. Scroll down to the Customer Service menu in the product description
4. Click the "Request Product Information" link to open the form, as shown in the example
5. Provide a reply-to email address and any specific questions in the comments section, then submit your request. If no comments are provided we will only check the current stock with the vendor.

Please kindly allow around one business day for our staff to respond after contacting the vendor.

EXAMPLE:

Product Details / Order Page: