Troubleshooting

Frame Discomfort

Frames too heavy

The frame and lens type generally affects the weight of the glasses. For lighter weight glasses, one should consider the following:

  • Titanium or Rimless glasses are usually known to be lighter than traditional plastic or metal frames
  • Frames with smaller lens area use smaller lenses which would be lighter than if the same lenses were in frames with a larger lens area
  • Thinner lenses are usually lighter due to the lesser mass of the lens
  • Some lens materials are lighter than others (ie. Polycarbonate and Trivex). Please refer to the Lens Material Guide for details.
Back to Top
Frames too loose

A proper adjustment or fitting of the frames should keep the frames from slipping off the wearer's face. However, sometimes this may not be the case. If the frames are inherently too large for the wearer, or if the adjustment doesn’t address the sturdiness of the frame on the wearer, innovative products such as NerdWax Glasses Wax help keep the frames from slipping off the face. This works as an adhesive after applying it to the nose or ear pieces of the frame. This adhesive helps keep the frame from slipping and staying in place.

Nerdwax
Back to Top
Frames too tight

If the frames are too tight, a physical adjustment or fitting at a local optical store should help improve the way they fit. However, an adjustment won’t always resolve issues related to the frames being too small or tight. This can make the frames uncomfortable to wear. When ordering glasses one should consider the different size components available, such as the eye, bridge, and temple sizes. For details, please see the Frame Size Chart. Uncomfortable frames (and lenses) may be exchanged as per the Returns policy.

Back to Top
Hair tangled in frames

Due to the design of certain frames or the frame mechanisms, long hair may get caught in the temple tips, hinges or narrow parts of the frames. Aside from changing the way the hair is worn to avoid contact with the frame, unfortunately, there is no affirmed fix for this type of issue at this time.

Back to Top
Allergies & sensitivity

Certain frame materials may cause irritation or allergies on the skin from contact. Some of the common materials found on frames may cause an allergic reaction or irritation to the wearer:

  • Nickel
  • Rubber/Latex
  • Palladium (Some Titanium frames may include palladium)

It is recommended for wearers who are sensitive to these materials to avoid wearing frames with these materials altogether. Many frames nowadays are also made with hypoallergenic materials available for wearers who are allergic to these materials. To request if a frame contains any particular material, a Product Information Request may be submitted online.

Back to Top

Still have questions?

Contact our support department for further assistance. Customer service