Find answers about Frame Component Issues and common questions & concerns of Go-Optic.com customers related to optical, vision, ordering information and more.
Share this Url: https://www.go-optic.com/help/faulty-parts
It is important not to force a screw out if too tight because it may cause stripping and breakage. Since many screws may have Loctite (or glue) to seal the screw to the frame, it is recommended to have the frame slightly warmed and removed by an optical professional.
Loose screws may simply be tightened with an eyeglass repair screwdriver or by an optical professional. For recurring screw loosening issues, the optical professional may apply Loctite (glue) to the thread of the screw before screwing it into the frame helps provide additional support and reinforcement to the frame.
If a screw has been stripped or broken, it must be drilled out and, in some cases, rethreaded. It is suggested to visit a jewelry repair store to help remove a stripped or broken screw, as jewelry repair stores generally have the proper tools necessary to remove broken or stripped screws from a frame.
A faulty spring mechanism hinge may cause the temple to have a loose or wobbly feel to it and also make the temples difficult to fold. Frames with faulty spring hinges are covered under the Warranty.
Universal replacement silicone nose pads are generally offered in a push-on, clip-on or screw-on styles and are designed to fit most frames that accept silicone nose pads. Most optical stores carry spare universal silicone replacement nose pads. We offer both clip-in and screw-in replacement silicone nose pads in a variety of sizes for an additional cost.
Certain manufacturers who use their own unique nose pad mechanism may not be compatible with universal fit nose pads. In this case, replacement pads may need to be obtained directly from the manufacturer. Existing customers may Request Order Assistance to request extra nose pads. Based on the manufacturer, certain fees may apply.
Many rimless drill-mount glasses use bushings to secure the lens into the frame. Over time, these bushings can become worn or even separate, dislocating the lens. As a normal part of rimless glasses maintenance, it's suggested from time to time to have the bushings tightened, re-fastened, or just have the bushings replaced entirely. The type of bushings used in the frame may vary based on the brand or frame type. However, single and double-prong bushings are common among many frames and generally fit universally and can be found in most optical repair stores or in our frame catalog.
Contact our support department for further assistance. Customer service
