Troubleshooting

Lens Coating Issues

Scratched lenses

Although lenses with scratch protection may prevent minor hairline scratches or nicks, they will not necessarily wholly resist the lens from scratching. Scratch durability may be improved by adding an anti-glare coating with included scratch resistance properties.

Lens Scratching
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Crazed lenses

Lenses with anti-glare coating may be susceptible to crazing. Crazing may appear like scratches but are actually cracks in the anti-glare coating, which may closely resemble a spider web or shattered effect. Crazing may occur if the lens is exposed to excessive heat or chemicals. Crazed lenses are generally covered under the lens warranty. For details, please see the Warranty section.

Lens Crazing
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Coating separation
Lenses coatings may experience separation through normal wear and tear. Lenses with anti-glare coating are covered under the Lens warranty.
Lens Coating Separation
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Coating delamination
Mirror coating and the polarized film are applied to the front surface of the lens. In some cases, the coating or film may start to peel off. Generally, this is caused by extreme weather conditions or chemicals but can also be considered standard wear and tear. Polarized film delamination is generally covered under the lens warranty. See the Warranty section for details.
Lens Coating Delamination
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Residue, film or hue
Anti-glare coating may appear like a film or residue on the lens. The coating may appear to leave a slight greenish, bluish, or purplish hue on the lens. This is how the anti-glare coating is intended, and the same property helps prevent the white glare. Anti-glare coating cannot be removed. Purchasing (or exchanging) new lenses is required to remove the anti-glare coating, as the coating is baked into the lens.
Lens Hue Anti-Glare Coating
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Oil & dirt

Cleaning oil, dust, or dirt off lenses can be a common task. There are solutions available to keep the lens clean found in anti-glare coatings. Anti-glare coatings that include hydrophobic or oleophobic properties help repel dirt, dust, oil, and water.

Microfiber (silk) cleaning clothes or various lens cleaning solutions are available to clean your lenses. As well as blowing off or shaking off any excess dust. Warm water and mild dish soap are also commonly used to clean lenses. However, one should avoid using household cleaning products and paper towels since they may damage the coating on the lens.

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Still have questions?

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