Contact Us Help

A legible copy of a valid prescription may be provided for an existing order via the following methods:

File types accepted for upload/text/email: PDF, JPG/JPEG, GIF, PNG, TIF, BMP

Track the status of an order and request support all by logging into your order status page with your order number and email address. Registered customers may also login to their account and access the status from the order invoice.

 

Following information available:

• Order status details
• Estimated shipping date
• Shipment tracking
• Self-help order management
• Request new support ticket

Lost your email address or order number? Locate an Order Number

Lost your email address or order number? Locate an Order Number

A new return authorization form must be submitted for each item being returned. This ensures the returns department receives the request and processes the return correctly and also provides any additional information as well as specific instructions on how to return your particular order.

Start your return by generating a new return authorization form directly online from the online invoice page as shown in the example below.

Step-by-step instructions:

Click the RETURN button on your online receipt to access the return form.

• The online receipt page may be found in your account order history, the Order Status section, or in the confirmation email sent when placing the order. Only shipped orders qualify for returns.

Select the item being returned.

• Select the item, quantity, reason, and how you would like us to process the return.
• If lenses were ordered, please ensure also to provide the return instructions for the lenses separately or select the "Concerning frames only" option.
• To proceed to the form, ensure all required fields are populated, including the additional comments box.
• Generate a separate return form for each item/quantity being returned. They can still be shipped together in the same box.
• Review the Returns notice section provided in case any additional steps or information is necessary.

Print your return form.

• No printer? No worries. Just include the order number in your return address (ATTN section) or written somewhere inside/outside on the box.
• Once submitted, the return form will include your return instructions as well as the return address for your return. Follow the instructions on the return form to send back your return.

Request specific information about a particular product or check the current stock availability with the vendor using the product information form as explained in the instructions below.

Instructions:

1. Visit the webpage of the product
2. Select the color and size option desired. If there are multiple, please submit a separate request for each option
3. Scroll down to the Customer Service menu in the product description
4. Click the "Request Product Information" link to open the form, as shown in the example
5. Provide a reply-to email address and any specific questions in the comments section, then submit your request. If no comments are provided we will only check the current stock with the vendor.

Please kindly allow around one business day for our staff to respond after contacting the vendor.

EXAMPLE:

Product Details / Order Page:

• Email

  Normal response 1 business day

• Live Chat

  Live agents or Ai chatbot afterhours

• Call Us

  Toll-Free USA: 1-877-634-2020
  Local / International: 1-302-304-3151

• New Years Day (Jan. 1st)
• Memorial Day (May 28th)
• Independence Day (July. 4th)
• Labor Day (Sep. 6th)
• Thanksgiving Day (Nov. 25th)
• Christmas Day (Dec. 25th)

The corporate address below is available for letters or general correspondence only at this time.

• Solicitations
• Vendor Inquiries
• Press & Media
• Group/Bulk Buying
• Webmaster