Products Help

Find answers about Products and common questions & concerns of customers related to optical, vision, ordering information and more.

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Customer Service

Help Center
Products Help

100% Authentic Designers

100% Authentic Eyewear Guaranteed
All the products we sell are guaranteed 100% authentic and directly from the manufacturer. Most manufacturers provide authenticity papers, case and/or cleaning cloth which we will include in your order.

Request Product Availability & Information

Get additional product information or availablity by using the "Request Product Availability" link found on the product detail / order page.  Product availability requests are currently handled and responded to via email at this time. An example of the request form may be seen in the image below:

  Request Product Availability - Eyewear

Final Sale Items

Final sale items are non-returnable, non-refundable, and cannot be cancelled. Final sale items will be noted in the product description, in the Returns Policy, or in rare special order circumstances, a product may become final sale after you place your order due to it being a special order - you will be asked to confirm prior to processing of the order.

Repairs Service?

All repair services available are only offered are under warranty. Unfortunately we do not offer any other repair services or replacement parts (nosepads,temples,etc.) at this time.

Finding Similar Styles

Many times our favorite eyewear styles become discontinued and longer available. When this happens we're left with the burden to try and find something similar. In this situation it can be helpful to view the "You May Also Like" section at the bottom of most product pages to see any similar styles which may possible be available. The image below shows an example of what this area looks like:

Eyewear you may also like

Finding Similar Brands

Certain brands belong to a particular brand family / group which may be similar to each other. Many times, the styles from these brands are designed by the same designer(s). The Similar Brands section may be found on the page of the brand, as shown in the example below:

Similar Eyewear Brands
View the Brand List

Replacement Parts

Replacement lenses and accessories found in the online catalog may be purchased if available. Unfortunately replacement parts (screws, temples, etc.) are not sold separately at this time.

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Can't Find an Item?

If you are unable to find a particular item that you're looking for in our extensive eyewear catalog, please let us know and will try to get it for you.  Certain brands and styles may not be currently advertised on our website, but that doesn't mean we can't get it. We have access to tens of thousands of eyewear products.  Submit a request to carry a brand or item directly online using the Item Request Form, and we'll see if we can get it for you.

Submit New Online Request

Still have questions? Contact Us