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Do you have a walk in store where I can walk in and pick up my merchandise? |
| We do not have a physical walk in store at this time. All sales are conducted electronically. |
Can I make a purchase with a money order or check? |
| Sorry, we do not accept these forms of payments at this time. |
Why is the shopping cart not working? |
If you are experiencing problems with our shopping cart, please make sure your ‘cookies’ are enabled. We use cookies in order to improve your shopping experience.To enable cookies on your browser:
AOL 5.0:
Select "Preferences"
Click on 'WWW'
Select the "Security" tab
Click on "Custom Level"
Scroll down to "Cookies"
Select "Enable"
Netscape Navigator/Communicator:
Select "Preferences"from the "Edit" menu
Select "Advanced" from the left hand menu
Select "Accept All Cookies"
Click "OK"
Internet Explorer 5.0 for PC:
Select "Internet Options" from the "Tools" menu
Click the "Security" tab
Click "Custom Level" at the bottom of the window
Scroll down to "Cookies"
Select "Always accept cookies"
Click "OK"
Internet Explorer 5.0 for Mac:
Select "Preferences" from the "Edit" menu
Select "Receiving Files"
Select the option "Never ask" under "When receiving cookies"
Click "OK"
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Do you have a paper catalog you can mail me? |
| Not at this time. We are currently working on the catalog and looking forward to publishing this catalog. At the moment the one and only catalog is online. |
Do you match prices with other vendors? |
| All of our product is high quality, brand new & authentic. We beleive all of our pricing is set highly competitive as it is. Thus, we do not match price's of other vendors, We apologize. |
Do you accept any type of vision insurance plan's? |
| Sorry, we currently do not accept any type of insurance program's at this time. However, we do provide each customer with their own invoice receipt, which can be submitted to insurance companies that accept this type of reimbursement. |
These glasses come in different colors, why can I only see one color photo? |
| We're sorry, the only photos we have posted online, are the only photos we have available for display at this time. |
Do you charge sales tax? |
| We do not charge sales tax. |
What are the Customs/Duty Fees for my Order? |
| The receipient will be responsible for any customs/duty fees associated with their order. The local customs office in your area would be able to advise you of the amount of these fees. |
How much is Shipping & How long to receive my order? |
| You can view our shipping rates & product availability at the following link: Shipping Rates/Availability |
Can I send my old frames to you to have new lenses installed? |
| We only install lenses into frames are are purchased from us at the time of your frame purchase or within 30 days of your shipment. |
Do you sell replacement parts of the products you offer seperately? |
| We're sorry, We do not sell replacement parts, such as manufacturer's sunglass/demo lenses, case's, temple's, nosepad's and other frame parts seperately. All of our merchandise is sold as complete merchandise. |
Are these product's for sale fake's or used (seconds)? |
| All products that we sell is 100% authentic name brand, new/un-used merchandise. |
Is there a warranty with the products I purchase? |
| All of our products will be under a 1-year warranty against any manufacturing defects, unless the item is on Final Sale condition's. If an item happens to be at Final Sale, you will be informed by our orders dept. You will also be given the option to keep the order or cancel it at this time. For more information about our product warranty information, Click here |
If an item in my order was on back-order, do I get charged shipping again? |
| If you have multiple items in your order, we will only charge you the shipping fee we originally charged you for the entire order and the remaining items will ship out at no extra shipping fee once they arrive off of back-order. |
I did not get an order confirmation, did my order go through? |
Possible reasons can be:
You did not click the "Place Order" button upon check out.
You typed in the wrong email address when you filled out the form
Please contact us at to make sure that your order has been placed, which we will then correct your problem.
If you did not receive a confirmation on the order however successfully clicked the last "Place Order" button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Contact us to make sure your order was received to be safe.
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How do I track my Order? |
Once your order is placed, you are usually kept up to date with the most recent information on your order. Also, you can check the most recent status of your order from your online receipt (which is emailed to you in your order confirmation) or you can visit the Order Status page and login to the status of your order. Once your order has shipped out, you will receive an email with your tracking number (if one is available for your order) so you track your package with the shipping courier.
You can view the Shipping Courier Contacts we use below:
FedEX – 1-800-GO-FEDEX (http://www.fedex.com)
U.S. Postal Service – 1-800-ASK-USPS (http://www.usps.com)
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My order was placed on back-order, why was I billed? |
| The product that we order, which is told at the time is available, can sometimes be placed on back-order unexpectedly. If this is the case, we will refund your account until the product(s) you have ordered are available. |
I was told by your company I was refunded, why hasn’t it posted to my statement? |
| Please allow up to 3 business days for the merchant processor and your bank post a refund transaction on your billing statement from the date we issue the refund. |
What do I do if the shipping courier has lost my package? |
| We do not hold any responsibility for any lost of shipment due to shipping carrier’s mistakes or wrongdoings. If you have not received your package that was supposed to already be delivered & you believe it is lost with the shipping courier, first, please call the shipping courier to confirm it is lost. Once your package is confirmed as lost, you can contact us and inform us so we can proceed with filing a lost package claim on your package. We usually ask 7-15 business days to receive the results of your claim. If your claim is approved, we will proceed with a second shipment of your product unless a refund is requested at the time of your claim. Usually you will be informed with your claim information with the shipping courier so you can also check on the status of your claim, and to confirm that your package is being handled properly. We cannot make any adjustments until we receive a response from the shipping courier about your claim due to the package can still arrive to you. |
What do I do if I receive damaged/wrong product? |
We inspect all of our merchandise and make sure it is not defective & accurate before it is shipped. If the box you receive from the shipping courier is damaged, we will have to file a claim with the shipping courier (which have the same procedures of a lost package)
If the box is not damaged, and merchandise is damaged, then you can send your product back as being a defective product. You can view our Returns Policy for more information about returning defective merchandise.
If you are missing any product(s) from your order, please contact us so we can research your order and we can ship it out immediately
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I tracked my shipped package but there isn’t any information that was found? |
| If you have received a tracking number, but there is no information found on it at the time of tracking it, this is usually because the shipment is still in its early stages and does not yet contain tracking details. You can usually check back with the shipping courier within 24 hours to view your tracking information. If you do not see tracking information within 24 hours of your ship date, please contact us to make sure you were sent the right tracking information for your order. |
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